Terms of Use & Privacy Policy – Fllowy Platform

Last Updated: December 5, 2025

Introduction

Welcome to Fllowy Platform. These Terms and Conditions govern your use of the platform and all legal consequences arising from such use. By accessing or using Fllowy’s services—whether as a registered subscriber or beneficiary—you acknowledge your full legal capacity and your unconditional acceptance of all terms of this Agreement.

This Agreement becomes effective immediately upon your acceptance and registration, in accordance with Article (10) of the Saudi Electronic Transactions Law.

Article (1): Definitions

Platform: Refers to Fllowy in all its digital forms, including the website (app.fllowysa.com or any other domain) and related applications.

Subscriber / Client: Any individual or legal entity subscribing to Fllowy’s services.

Agreement: These Terms and Conditions.

Client Data: All data submitted, uploaded, or generated by the subscriber, including customer contacts and conversation content.

Article (2): Legal Eligibility

The subscriber confirms that they are legally competent and at least (18) years of age.

Any violation of this condition shall be the sole responsibility of the subscriber.

Article (3): Nature of Fllowy’s Services

Fllowy provides Software as a Service (SaaS) for managing and unifying customer communication channels.

Features vary according to the selected subscription plan.

Support services and educational materials may be included in certain plans.

Article (4): Permitted Use

The subscriber shall use the platform in compliance with the laws and public morals of the Kingdom of Saudi Arabia.

Prohibited activities include, but are not limited to:

Sending spam messages.

Fraudulent or illegal content.

Article (5): Accounts & Registration Obligations

The subscriber is solely responsible for securing login credentials.

Fllowy shall not be held liable for losses arising from unauthorized access.

Any use of the account is deemed authorized by the subscriber.

Subscribers must provide accurate, complete, and updated information.

Fllowy reserves the right to suspend or terminate accounts containing false information.

Article (6): Privacy Policy & Data Protection

1. Regulatory Compliance

Fllowy complies with the Saudi Personal Data Protection Law (PDPL).

2. Data We Collect

Registration Data: Name, email, phone number, and payment details (processed securely via partners such as Stripe).

Client Data: Contacts and communications uploaded by the subscriber.

Usage Data: Technical and analytical usage information.

3. Data Roles

The subscriber is the Data Controller.

Fllowy acts as a Data Processor only.

The subscriber confirms obtaining all necessary consents from their customers.

4. Use of Data

Service delivery and account management.

Customer support communication.

Legal and regulatory compliance.

5. Data Sharing

Fllowy does not sell personal data.

Data may be shared only with essential service providers such as:

Cloud infrastructure providers.

API providers such as Meta.

Disclosure may occur only upon official court orders.

Article (7): Subscriptions, Fees & Payments

Subscriptions are billed monthly or annually with automatic renewal.

The subscriber commits to timely payment.

Fllowy reserves the right to modify pricing with (30) days’ prior notice.

Cancellations do not qualify for partial refunds.

Fllowy issues invoices for its subscription services only and not for the subscriber’s customers.

Article (8): Intellectual Property Rights

All platform intellectual property belongs exclusively to Fllowy.

The subscriber retains full ownership of their uploaded data.

The subscriber grants Fllowy a limited license to process such data solely for service provision.

Article (9): Limitation of Liability

The services are provided “As Is” without warranties of uninterrupted operation.

Fllowy is not liable for:

User misuse.

Third-party service failures.

Article (10): Suspension or Termination

Fllowy reserves the right to immediately suspend or terminate access without prior notice in case of violation.

Article (11): Governing Law & Jurisdiction

This Agreement is governed by the laws of the Kingdom of Saudi Arabia, and Saudi courts shall have exclusive jurisdiction.

Article (12): General Provisions

Invalidity of any clause shall not affect the remaining provisions.

This Agreement constitutes the entire agreement between the parties.

The Arabic version shall prevail in interpretation.

Amendments shall be issued solely by Fllowy Management.

✅ Article (13): Meta & WhatsApp API Compliance

The subscriber agrees to comply with all Meta Platform Policies, including:

WhatsApp Business Messaging Policy

Data Protection & Privacy Requirements

Prohibited Content & Messaging Guidelines

The subscriber shall not use Fllowy to:

Send bulk spam messages.

Conduct phishing, scams, or misleading promotions.

Transmit prohibited or restricted content.

The subscriber bears full responsibility for:

Message content legality.

Obtaining customer consent.

Compliance with telecom and data protection regulations.

Fllowy shall not be responsible for:

Account suspensions imposed by Meta.

API access restrictions.

Messaging bans caused by misuse.

Fllowy reserves the right to immediately suspend services in case of violations reported by Meta or regulators.